Refunds

Shelf copy · 28 October 2026

The website does not take payment. Fees, if any, are agreed in the written scope and invoiced separately. This page is how those fees are treated.

POLICY

Public policy · not a contract alone

Nothing is charged on the form

A project brief, quote request, or call request stores your details and emails a confirmation. It does not place an order and it does not charge a card.

Before work starts

If a deposit is invoiced and no work has started, you can cancel in writing and the deposit is returned, less any third-party cost we have already had to pay and cannot recover. We say so if that cost exists.

After work has started

Fees for work already done are not refunded. If you stop a fixed engagement part way through, you pay for the work completed up to the stop, against the scope.

A monthly block that has started is not refunded for the days already elapsed. Unused time in that month does not roll over and is not refunded as cash, unless the scope says otherwise.

If we cannot deliver

If we cannot carry out a confirmed scope, we say so promptly. Fees paid for work we will not do are returned.

Where this policy meets your job scope

The policy shelf explains this public site and how a later job is agreed in writing. Where a signed scope disagrees with a shelf page, the scope wins for that job. There is no card checkout and no login. Hourly rates on the site are starting points; a month of care is thirty times that rate. A contact form saves your note and sends you a confirmation email—it does not open a ticket or start delivery.

To request a copy of an enquiry, a correction, or removal of a note that never became work, use the contact page from the same email you used on the form. Postal notices may be sent to the principal place of business: Ground floor, Shop No. 72, Harmony Mall, C Wing, Near Motilal Nagar, New Link Road, Goregaon West, Mumbai, Mumbai Suburban, Maharashtra 400062. Anything about an active engagement stays in that job’s email thread.