From a note to a confirmed block.
Six named moves. Most of the time sits in the scope step.
Sequence
From first note to closed block
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01
Write
Send a note or reserve hours. Both are stored. Both are emailed to you and to the studio.
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02
Read
A person reads the job and replies by email.
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03
Scope
Fixed work gets a written boundary. Monthly work is named as a month at the hourly rate times 30.
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04
Confirm
Work starts when the scope is confirmed, not when the form is sent.
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05
Deliver
Hours are spent on the agreed items. A larger surprise becomes a new block instead of a silent overrun.
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06
Close
Care, if you want it, is a separate monthly block.
In practice
The six steps are short because the scope does the explaining.
Write, read, scope, confirm, deliver, close. Most of the time sits in the scope. That is where the job is named, the out-of-scope list is written, the review step is assigned, and the hourly rate or the month is confirmed.
A fixed block ends at close, with a note of what changed and what was left. A monthly block does not “close” in the same way. It refreshes. At the end of a month we still write what the hours were spent on, because a retainer without a note becomes a feeling.
You can stop after the reply. Plenty of notes do not become work. That is a successful use of the form. We would rather decline a muddy job than invent a bundle for it.
What we will ask if the note is almost ready
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Who is blocked this week?
A person, a team, or a customer waiting on a page or a record.
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What does done look like in a sentence?
Not a vision. A thing someone can click, file, or stop retyping.
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What already exists?
The site, the sheet, the inbox, the booking tool, the help centre.
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What must stay manual?
The approval, the exception, the message to a customer.